Qa 380 Quiz 1

* T * PERFORMANCE measures that argon established for a do by are cognize as metrics. T * Once a execute is identified, defined, evaluated, and redesigned, the benefits of the care for analysis cycle are realized. F * A profit blueprint is a flowchart of a wait on help that shows which of its steps has high customer contact. T * The general principle that 80% of a companys revenue is generated by 20% of its customers is known as the pareto concept. * A fishbone diagram identifies which category is most frequently discover out of all the categories for which you have entropy. F . a voluntary remains by which employees submit their ideas on ferment improvements is used in the fortune identification phase of process analysis 2. the step in process analysis that immediately follows the process documentation phase is the evaluate mental process phase 3. the resources that management assigns to improving or reengineering the process should match the processs scope 4. process analysis focuses on how work is very done 5. an effective tool for showing steps of a service process with a high level of customer contact is service blueprint 6. hich one of the following statements concerning flowcharts is NOT true. The dotted line of profile separates activities subcontracted form those done in house 7. all of the following are steps in setting a time standard development the time study method EXCEPT Consulting cost accounting data 8. the manager of a supermarket would like to know which of several quality problems to lot first. A tool that would be most helpful would be a perato chart 9. a restaurant manager tracks complaints from the diner satisfaction cards that are turned in at each table.The data hive away from the past weeks diners appear 10. the first step of the taxonomical approach to process analysis is (opportunity) 11. process (scope) is the boundary of the process to be analyzed. 12. A voluntary system by which employee submit their ideas on process improvements is called a (suggestion system) 13. (Metrics) are performance measures that are established for a process and he steps within it. 14. A group of people, who are versed about the process, meets to propose ideas for change in a rapid-fire manner. Such a session is called (brainstorming)